Duration
1 month
Role
Product Designer
Tool
Figma
Transfer Forms to Another Account Flow
Problems
Loss of time while users creating tickets & waiting for answer.
The workload placed on technical supports: 2800 L2 support tickets.
Solution
A new feature on My Account page for transferring form(s) from one account to another.
Impact
The tool has increased the the number of paid users by X%.
Future Plans
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Other Works
